Room Division Operations Management

Unit 6 Room Division Operations Management Assignment Copy

introduction
The purpose of the study is to research in an organization's cell division operation. For this purpose, the organization chosen was The Landmark London. This hotel is one of England's leading five star hotels located in London's Marylebone Road. The hotel is situated in a prime location and it has approximately 300 rooms and suites.

Unit 6 Rooms Division Operations Management Assignment, Room Division Operations Management, Assignment Help, Assignment Help UK, Assignment Help Coventry, Online Assignment Help, HND Assignment Help


Task A
A) relevant legislation and regulatory requirements for the operation of the room segmentation
The hotels generate revenue from all types of customers and are occupied by guests like businessmen, bureaucrats, tourists, etc. There are also employees and managers who work in the hotel premises. It becomes the responsibility of hotel management to take care of the safety of its employees and their customers with their belongings and accessories. Providing safe and secure rooms and hotel premises is the responsibility of hotel management. Security kits such as fire extinguishers, CCTV cameras, safe locks, security guards, ambulances should be installed at the hotel at all times. There are laws that check in hotels that they are providing good rooms within a nominal

Staff members are also an obligation to hotel management. The Equality Act 2010 protects employees from discriminating on the basis of age, disability, gender, race, race and religion. Work Regulation In 1999, the management of health and safety ensures that risks are properly evaluated and prepared with hotel mitigation strategies. Workplace Regulations 1992 ensures that there is a fair health and safety measures for employees. Provides a check on the provision of the Work Equipment Regulation 1998 and the use of machinery and equipment. In this way, the legal framework ensures that there are reasonable and safe facilities for employees and guests.
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B) Roles and responsibilities of accommodation and reception staff
Housing and reception staff services play a major role and are very responsible for customer satisfaction with hotel services. They are public faces of the hotel. The Reception Desk is the place where a customer communicates for the first time and during the vacations and vacations. The front desk manager is responsible for the rest of the customers in the hotel. If a customer wants or has any faults or complaints related to the room, then the customer can call the bell boy using the bell service provided in the rooms (Jeris, 1999). The night auditor is responsible for auditing the hotel accounts after hours of the day. He is also responsible for adding surcharge on customers who are a part of billing.

Housing staff are concerned with the utilities available in the rooms and hotel premises. There are two sections, housekeeping and engineering. Presently the engineering staff looks after the installation, maintenance, overhauling and repair of electrical and mechanical systems. Machinery includes air conditioners, power systems, steam generators, etc. This department is responsible for the fact that these devices work safely and there is no threat to the lives of employees and customers (Abbott and Levy, 1999). Housekeeping department looks after rooms, lounges and recreational facilities. It ensures that they are well maintained and well-equipped. Maintenance and well-equipped rooms add to the credit earned by the hotel in the service of their customers.
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C) Evaluating the diversity of services provided by the division of rooms
The significance of the division of the room can be realized by the fact that the hotel charges the room on most part of the revenue generated in the financial year. Clients insist on availability of rooms, clean and well-equipped rooms. This is the role of division of the room to fulfill this situation of customers. Room division can be divided into the following sections:

1) Front office and residence: Housing and Front office services hold the most important responsibility of serving customers till the time of admission to customer checks. Their role is important because they feel comfortable with the customer's willingness to serve their humility and the best possible way (Allen, 1990). Customers make their first connection with the staff members of these departments. Therefore these departments are public faces of the hotel and they earn maximum credit through their services. As a result, they are considered the most important segment in the hospitality industry. If these services fail to win the trust of customers, then other services can not make a difference.
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Front office is considered important because customers communicate with it all the time. Front office reserves the responsibility of the reservoir

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