Unit 16 MCIK in NHS

Unit 16 MCIK in NHS Assignment

introduction

Sharing information between different employees in an organization that is used to achieve organization's objectives and goals is called business communication. Relational information is also called business communication in an organization. Various methods are used in an organization for business communication such as web-based communication, video conferencing, reports, presentations, telephone, face-to-face meeting, suggestion box etc. The most important thing in an organization is to manage information and knowledge. Business Decision Makingis very important and it depends on what kind of information is being shared and what kind of knowledge workers are in an organization. (Cave, 2010). Information will be collected from various internal and external sources. To implement any new strategy and make any important decisions, the analysis of full stakeholders is required. To make a decision, participation of all stakeholders of an organization is required. The study of all communication processes is very important. This report will discuss various issues found in the NHS England and suggest ways to resolve these issues. The technology plays a very important role in the management of information and knowledge these days. In this report, improvements in systems will be discussed. Communication skills are very important. This report will cover ways to improve communication skills of employees in an organization.

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Unit 16 MCIK in the NHS assignment, MCIK NHS, Assignment Help UK, HND Assignment Help, Assignment Help Coventry

Work 1: Understand the way to assess the information and knowledge needs
1.1 Discuss the range of decision making
Choosing one of the different options available is called to make a decision. There is a lot of research and knowledge needed to make decisions. All stakeholders must be involved in making decisions. There are various stages starting from the problem recognition. There are mainly two types of decisions that means programmed and non-programmed decisions. Sequential decisions are for routine tasks and we know the best possible solutions. Nom-programmed decisions are for issues that are not always present and this issue is very new to all stakeholders (Klein, 1993). In case of NHS hospitals, two major issues are pending long waiting list and units and hospitals are closed. These issues will come under non-programmed decisions because the organization does not know the possible solution of the problem. The decision making situation is very uncertain and in this case decision will be taken by the high level management. There can be various decisions for reducing wait time for customers. The number of doctors can be increased. The time for the availability of the doctor can be extended. The appointment can be given online and the customer should know his number and time at which he can see the doctor. The number of patients going to a doctor in one day can also be restricted.
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1.2 Investigating the information and knowledge needed to make effective decisions based on operations and issues in the scenario.
Appropriate information and knowledge are important for making effective decisions for the welfare of the organization. This information can be collected from previous data available. Knowledge can be collected from various stakeholders such as staff members, patients, doctors, owners etc. In addition to facing the problem, patients will be able to understand this issue better. The key issue in NHS hospitals is long waiting list and wait time. Patients have to wait for the whole day to see the doctor. The following information and knowledge are necessary to make effective decisions on the problem:
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The number of patients coming to each department in one day.
Number of doctors available per day
The time of the doctor's availability
The time taken by the doctor to see a patient.
In one day patients can not be seen and the number of patients in the waiting room can be adjusted.
Reaction from patients and doctors is also necessary. Make suggestions from doctors, patients, and staff members who deal with these issues, they should be noted below.
All stakeholders should meet in a meeting and with the help of brainstorming, different options should be found for this problem.
Which departments and hospitals are facing these issues and which are facing issues.
How the situation is being handled in other private hospitals in the city.
1.3 Assess internal and external sources of information and understanding based on the scenario
In the above work, we have noted various information and knowledge points which will be collected from various internal and external sources. Business activity requires gathering information and knowledge in a very appropriate manner (Nieteri, 2002). Some internal sources of information for
NHS hospital are as follows:
Staff members such as sweepers, receptionists, drug providers etc. will be able to provide information about the number of feet per day and the type of disease..

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